Refund Policy

Last updated · June 2026

Acceptance of Refund Policy

By accessing, registering on, or using the Hive platform (“Platform”, “we”, “our”, or “us”), you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This Refund Policy governs the conditions under which refunds may be requested, reviewed, approved, or denied for services, subscriptions, mentorship sessions, courses, or other offerings available through the Platform. If you do not agree with this Refund Policy, you should refrain from purchasing or subscribing to any paid services offered through the Platform.

We reserve the right to modify this Refund Policy at any time to reflect changes in our services, business practices, or legal requirements. Any updates will become effective upon posting on the Platform. For material changes, we may notify registered users through email or in-app notifications. Continued use of the Platform or purchase of services after such changes constitutes acceptance of the revised Refund Policy.

Refund Overview

Hive purchases are generally non-refundable once the paid service, booking access, subscription access, or digital feature has been activated. However, refunds are approved in the situations listed in this policy, or where required under the Consumer Protection Act, 2019 or other applicable Indian law.

We are committed to a fair resolution. If a paid feature was not delivered at all, if a documented technical failure on our part prevented access, or if a duplicate or erroneous charge occurred, you are entitled to a refund review. Approved refunds are returned to the original payment method whenever possible. Processing timelines depend on the bank, wallet provider, or UPI provider involved.

Booking Refunds

A booking is eligible for refund review if:

• payment was captured but the hivemate could not provide the confirmed session
• a hivemate cancels a confirmed and paid booking
• the platform cancelled the booking for operational reasons, or
• a documented technical issue prevented the session from taking place.

Bookings are generally not refundable when the member misses the session, cancels outside the allowed window, violates platform rules, requests prohibited services, or completes the session and later changes their mind.

Hive does not guarantee that any booking request will be accepted, completed, or responded to. Booking outcomes depend on user preferences, availability, location, profile quality, and independent decisions of participating users.

Subscription Refunds

Subscription and membership fees are generally non-refundable after the plan becomes active. Subscriptions provide access to premium features, not a guarantee of bookings, matches, or earnings. Non-refundable scenarios include cases where a user does not receive bookings, does not use the account, changes their mind, or is removed for violating platform rules.

Refund reviews are available for: duplicate charges, verified technical failure that prevented access to paid features, payment processor errors, or cases where the subscription feature was not delivered at all. Refunds required under the Consumer Protection Act, 2019 or other applicable Indian consumer law will be honoured.

Non-Refundable Situations

Refunds are generally not provided for:

• off-platform payments
• cash payments
• direct bank transfers outside the checkout flow
• used digital features or credits
• completed sessions where the service was delivered
• voluntary cancellations outside the allowed window
• accounts terminated for policy violations
• attempted misuse, or
• requests connected to prohibited conduct.

Any payment made outside Hive’s official checkout flow is at the user’s own risk and is not covered by platform refund support.

Nothing in this section overrides your rights under the Consumer Protection Act, 2019 or other applicable Indian consumer protection laws. If a paid service was genuinely not delivered due to a platform-side failure, you retain the right to a refund regardless of the categories listed above.

How to request a refund

Contact gethive.app01@gmail.com with your registered email, transaction ID, booking or subscription reference, payment amount, payment date, processor name, and a short explanation of the issue.

We may ask for additional screenshots or verification. Submitting a request does not guarantee approval, but complete information helps us investigate faster. We aim to acknowledge refund requests within 48 hours and resolve them within 7 business days.

Processing Timeline

Support reviews refund requests and aims to resolve them within 7 business days of receiving all required information. After approval, the bank or UPI provider may take additional time (typically 5–10 business days) to return funds to your bank account, wallet, or UPI account.

Processor delays, bank holidays, compliance checks, and dispute status can affect refund timing. We will keep you informed of the status via email.

Contact Us

If you have any questions about these Policies, please contact us:

Hive Support Team · Email: gethive.app01@gmail.com

We aim to respond to all inquiries within 2 business days.